Video footage has caught the moment an aggressive altercation broke out between McDonald’s employees and a female customer.
The woman became enraged and assaulted staff when she was told that she could not mix flavors together in her slushy drink.
The incident took place on the morning of Monday, June 14 at a McDonald’s restaurant in Ravenna, Ohio.
McDonald’s customer Cherysse Helena Cleveland, 44, was arrested following the fight and charged with two counts of misdemeanor assault in Portage County.
A screaming Cleveland is filmed shoving and punching two female McDonald’s employees when they try to stop her from helping herself to the slushy machine.
The enraged customer is seen verbally abusing the fast-food restaurant workers and trying to push her way to the slushy machine.
The female staff members repeatedly ask the enraged woman to leave but she ignores their requests and continues to hit out at them and shout verbal abuse.
Cleveland momentarily appears to apologize to the staff but then proceeds to become angry again and pulls the face mask off one of the employee’s faces.
Cleveland briefly takes off to fill up on ice at the restaurant drinks machine before returning to fight the McDonald’s employee behind the counter once more.
She hurls the ice in her cup at one of the female employees and then strikes her. The McDonald’s worker retaliates by pulling her to the ground and repeatedly punching her.
The McDonald’s employee then grabs a fistful of Cleveland’s hair and hurls several more blows at the customer – before her colleague breaks the fight up.
In a final clip, Cleveland is seen being arrested by police who place her in handcuffs and escort her out of the store.
The astonishing video has racked up 1.2 million views since McDonald’s customer Brian Allen posted it on Facebook on Monday.
Police responded to the restaurant at around 9.40am, according to a police report, after being informed that a customer was assaulting staff members,
They arrested her after seeing the woman physically assaulting the two workers.
When she appeared in court yesterday, Cleveland was ordered not to return to the McDonald’s branch and not have any contact with her alleged victims. Her bond was set at $1,000.
In the viral footage – which was filmed by Brian Allen – an irate Cleveland is seen having gone behind the restaurant counter to make her own beverage after she got upset when McDonald’s staff informed her that she could not have all three different flavours in her slushy drink.
Allen explained that the altercation erupted after Cleveland became irate when she couldn’t mix all of the different flavours togethers in a McDonald’s slushy beverage.
Allen had been in the fast food restaurant grabbing breakfast when the fight broke out.
He explained: ‘Before I started filming, the woman was ordering a slushy drink and wanted all of the flavours to be mixed together in the drink.
‘The manager informed the woman that they were not able to do that and she became very upset. She then decided to try to get the drinks herself and went behind the counter.
‘After she got behind the counter, she became increasingly irritated and so I decided to start filming in case I needed to show the video to law enforcement.’
Speaking to Fox 19, Allen said he was impressed with the restraint the McDonald’s workers had shown towards Cleveland.
‘If I was in their shoes, I wouldn’t have been able to show the restraint they did,’ he told the news outlet.
‘You can see from the video that several times, not just once, she physically assaults and or pushes them.
‘And they don’t do anything except for to try to protect themselves. And you can clearly hear the one employee trying to protect her boss as well. I think they both did outstanding jobs,’ Allen said.
‘I don’t see anybody having to take abuse like that. I think the lesson is just to treat people the way that we want to be treated, and I don’t see that a lot in the world anymore.’
*story by DailyMail.com
